Transition to Freemius

Hello All ThemeGrill Users,

During the month of September 2019, for all our old orders, sales and licenses of each ThemeGrill products, we are shifting from WooCommerce to Freemius system. It had become too difficult and complex with WooCommerce and it’s addons to handle the license and sales for our premium themes. So, in order to focus better on product development and provide better support we are moving to Freemius. We along with Freemius team have worked on this to make the transition as smooth as possible and unnoticeable on users’ side. However, few issues may arise.

So, below we have tried to answer all the related FAQs and this page will be updated each time we have new ‘frequent query’ to help users.

1. What will happen to our license key and usage?

Your license key will remain same and will work without any issue.

2. Do we need any action on our side (users)?

If you previously activated your license key, it should be automatically applied after the theme update. If you haven’t, or in case something unexpected happens, you may be prompted with a license activation screen in which you’ll need to enter your license key. You can find your license in your purchase email or your ThemeGrill account page.

3. I'm using the license on my client sites, how do I hide my account information?

You can do this from your ThemeGrill account page. Please head to the ‘License’ tab. Select the license of your choice by clicking on it. Then you will see a checkbox that you need to check. Please check the image below.

4. I made a single site or 10 sites license purchase but I am seeing 2 or 3 license in my dashboard. Why?

If you made the purchase between February, 2019 to September 3, 2019, you will see 2 license in your ThemeGrill account page. And if you made purchase before February, 2019, you will see 3 license in  your ThemeGrill account page. However, this does not mean you were charged 2 or 3 times. This was just due to the system that we used previously. You can use any one of the license available in your ThemeGrill account page and all will work fine if the license has not expired yet. If your license has expired you can choose any license and renew it.
Image showing how licenses will appear
Image showing how you can renew expired license

5. My 'Orders History' and 'Renewals & Billings' tabs are empty. Why? Why isn't my previous order(s) showing there?

As we have now shifted from WooCommerce to Freemius, the orders that were made during the WooCommerce period (before October, 2019) will not be shown in the account page. If you are looking for the order details, you can refer to the email sent to your email address at the time of purchase. Also, if you are looking to download invoice for those orders made before October, 2019, pease contact us via contact page and we will provide it to you. For new orders/purchases, your invoice can be downloaded right from ThemeGrill account page -> Orders History tab.

In any case, if this page still does not answer your query, feel free to use our contact page to directly in touch with us about your query.

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