Banstola Rajeeb

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Viewing 15 posts - 1 through 15 (of 1,420 total)
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  • in reply to: Latest update changed page headers #1314594

    Banstola Rajeeb
    Moderator

    Hello Sarah,

    Thanks for reporting the issue to us.

    We tried to make the Page Header Setting less confusing by adding metabox on each pages to enable or disable that. Didn’t know we made it even more complicated. Sorry for that. 🙂

    In order to debug, can you please mention which version of Flash Toolkit are you using? For now, please try updating Flash Toolkit to the latest version.

    We’ll check the issue and get back to you asap.

    Thanks!
    ThemeGrill Support Team

    in reply to: Missing bundled widgets #1310226

    Banstola Rajeeb
    Moderator

    Hello Brandon,

    1. The accordion widget is working fine as you can see on our demo: https://demo.themegrill.com/flash-pro/accordion/

    2. Only the first element is open in default. Other are only visible once you click on.

    3. We are working on the feature. We’ll try our best to include a TinyMCE editor ( just like post edit screen ) in upcoming update.

    Hope you understand!

    Thank you,
    Banstola

    in reply to: ft:instagram slider #1309575

    Banstola Rajeeb
    Moderator

    Hello Stefano,

    Can you please try generating access token from here? – https://services.chrisriversdesign.com/instagram-token/
    Username needs to be entered without @.

    Hope this helps!

    Thanks!
    Banstola

    in reply to: One-page link scroll offset & settings #1309240

    Banstola Rajeeb
    Moderator

    Hello @marian.rehak,

    Please paste this javascript using any Custom JS plugin:

    jQuery('.ft-smooth-scroll').click(function (e) {
    	e.preventDefault();
    	var btnid = jQuery(this).attr('href');
    	var scrollpoint = jQuery(btnid).offset().top - jQuery('#masthead').outerHeight();
    	jQuery('body,html').animate({
    		scrollTop: scrollpoint,
    	}, 800);
    	return false;
    });

    Now, use ft-smooth-scroll class in the button.

    Hope this helps!

    If you liked the theme, please consider upgrading to Pro version here – https://themegrill.com/themes/flash/

    We would also love to see your review here – https://wordpress.org/support/theme/flash/reviews/?filter=5

    Thank you,
    Banstola

    in reply to: problem with cart icon #1290941

    Banstola Rajeeb
    Moderator

    Hello,

    Can you please mention your query properly? We checked your site but couldn’t find any product to test the issue you mentioned.

    Thank you!

    in reply to: Google font error #1288638

    Banstola Rajeeb
    Moderator

    Hello Dave,

    Sorry for the incomplete reply by my colleague.

    The issue is related to Google Font. But it’s not related to the Google Font Option provided by Flash theme.

    It looks like the issue you mentioned is in SiteOrigin Widgets Bundle and was reported here: https://siteorigin.com/thread/sow-bundle-headline-problem/

    You might want to follow up on that.

    Regarding other issues on the topic, we have fixed the logo issue and will soon release an update for that.

    For submenu issue, can you please provide more detail. And if possible, provide a site link or screenshot?

    We would like to thank you for using Flash theme. We try to provide genuine support as possible.

    If you can provide us with more feedbacks, we would love to implement them as well.

    Thank you!
    Rajeeb Banstola

    in reply to: MultiSite (sub-domains) vs. Header Image files #1282536

    Banstola Rajeeb
    Moderator

    Hello PatTranior,

    The core concept of having multi site is allowing site to configure their own setting while maintaing master. We are not familar with Multi site installations. Please contact developer or customization team.

    Thanks!

    in reply to: Images invisible to search engines #1282534

    Banstola Rajeeb
    Moderator

    Hello Paul,

    As my colleague already mentioned it takes time for Google and Bing to show images in search results. All of our theme are properly optimized technically for SEO. If you have submitted the sitemap for images as well, there must be error messages if that was technical error. Please keep an eye on Search Console and let us know if you face any other theme related issue.

    Thanks! 🙂
    ThemeGrill Support Team

    in reply to: FT Slider #1278345

    Banstola Rajeeb
    Moderator

    Hello,

    Please go to your page, set the page template to Full Width.

    Now, go to the row where you added the slider widget.
    Click on Edit Row -> Layout -> Row Layout -> Select Full Width Stretched.

    Image: https://imgur.com/a/KrkWx

    Thanks! 🙂
    Hope this helps!

    Let us know if you have any other query.

    in reply to: Where i can find Flas Toolkit plugin? #1278340

    Banstola Rajeeb
    Moderator

    Thank you using Flash theme.

    Please mention if you have any other query. 🙂

    in reply to: Theme breaks when W3 total cache is activated #1276132

    Banstola Rajeeb
    Moderator

    Hello,

    Can you please mention for which module you are facing the problem? We checked eStore theme with W3 Total Cache and it’s working fine here. Link: https://themetest.tk/

    Let us know so that we can debug better.

    Thanks! 🙂
    ThemeGrill Support Team

    in reply to: Sidebar #1275833

    Banstola Rajeeb
    Moderator

    Hello,

    Did you fix the problem on your own? It looks like you have added the sidebar properly.

    If you are still facing the problem, please provide us login details. Make sure you mark that as private reply.

    Thanks! 🙂
    ThemeGrill Support Team

    in reply to: Thumbnail image does not show up on shop #1275814

    Banstola Rajeeb
    Moderator

    Hello,

    Currently the theme generates thumbnails of size 300 x 300.

    Please go to https://yoursite.com/wp-admin/admin.php?page=wc-settings&tab=products&section=display

    Under Catalog Images and change the image sizes.

    Thanks! 🙂
    ThemeGrill Support Team

    in reply to: Header Image For Blog Only #1275804

    Banstola Rajeeb
    Moderator

    Hello,

    Can you please mention your query a bit clearly?

    Do you mean the Appearance -> Customize -> Header Image is disappearing before you can make change?

    Since, you’ve changed code, it might be possible our solutions might not work.

    Thanks! 🙂
    ThemeGrill Support Team

    in reply to: display an Out of Stock picture #1275492

    Banstola Rajeeb
    Moderator

    Hello,

    Are you sure you have listed any page as out of stock? I checked on our local environment and it is working (though the image placement doesn’t look good – we can improve that by providing Custom CSS code to you)

    Thanks! 🙂
    ThemeGrill Support Team

Viewing 15 posts - 1 through 15 (of 1,420 total)