Rabin Shrestha

Forum Replies Created

Viewing 15 posts - 1 through 15 (of 199 total)
  • Author
    Posts
  • in reply to: TG Featured Posts Style 2 missing title on pages #1383697

    Rabin Shrestha
    Keymaster

    Hi nt,

    No, you didn’t do anything wrong 🙂

    Actually, we were getting a lot of spam forum posts lately, which made our forum polluted and also impacted our SEO ranking because of these spam posts. Although we are using tools and plugins to prevent this, still some get through. So we were forced to implement the moderation. We are working on some better ways to deal with this.

    Sorry for the inconvenience caused.

    in reply to: GDPR-Compliance #1369326

    Rabin Shrestha
    Keymaster

    Hi Frank,

    As per my knowledge, theme generally is not responsible for the user’s data storage. Anything that deals with users data storage need to be GDPR compliant. Themes are just a design so I don’t think theme needs to be ready for GDPR. If theme is handling user’s data, which in our case, is not we think you shouldn’t worry.

    However, if you are using registration form, contact forms, comments on your site then you need to think of GDPR compliance. Registration and comments are handled by core so WordPress core team is working on this. You can follow on this here https://make.wordpress.org/core/tag/gdpr-compliance/

    If you are using contact forms then you can contact the respective author of the contact form to see if they are working on the GDPR thing.

    in reply to: how do i stop receiving these forum posts? #1360002

    Rabin Shrestha
    Keymaster

    Hi Debby,

    Sorry for the spam emails. Our forum was recently spammed by thousands of unwanted posts due to which you may have been receiving emails. We have unsubscribed you from this forum for now so you shouldn’t be getting any emails from the forums now.

    If you are still receiving spam emails then please do let us know we will have a thorough look.

    in reply to: license problem #1343420

    Rabin Shrestha
    Keymaster

    Hi Ronald,

    Your email has been replied. Please check your inbox

    in reply to: Got a refund! #1335869

    Rabin Shrestha
    Keymaster

    Hi there,

    Can you please contact our sales team here https://themegrill.com/contact/ with your order number?

    in reply to: Upgrade Free -> Pro – all changes gone #1335682

    Rabin Shrestha
    Keymaster

    Hi Peter,

    We did the test in our local and it is working fine on our side. Sometime before activating the theme and just looking at the preview seems to be messed up, but when you actually activate the pro theme and look at the live site instead of WP customizer preview it should look all fine.

    In very rare cases, there could be few widgets gone here and there but that can be fixed by simple drag and drop to appropriate sidebars. You can go ahead and activate the pro theme and if the things don’t look as it should then you can simply activate the free theme again and your site will be back to what it looked previously.

    Since we are not able to replicate the issue on our side, it would be really helpful if you create temporary username password for us over here https://themegrill.com/contact/ and allow us to have a look on the issue so that we can help you on this.

    in reply to: Why is my order on hold, even if I paid it? #1327264

    Rabin Shrestha
    Keymaster

    Hi there,

    Sometimes our payment processor takes some time to verify the payment so in that case the orders are kept on hold. Your order is already completed and you should be able to download the theme from your account page https://themegrill.com/my-account/ page under DOWNLOADS section.

    in reply to: RePsoting !!!! ColorMag Pro Activation code Problem #1327263

    Rabin Shrestha
    Keymaster

    Hi there,

    Please check your email. Your email has been replied.

    in reply to: Problems updating Spacious Pro #1323945

    Rabin Shrestha
    Keymaster

    Hi Eowyn,

    Probably your account might have some issue. Either your renewal has expired or something else is causing the issue. Can you please contact us from here https://themegrill.com/contact/ with your order number and our team will get back to you.

    in reply to: Footer Widgets #1319692

    Rabin Shrestha
    Keymaster

    Hi Sam,

    Currently, this feature is only available in our Pro version. You can select either between 1 to 4 column as per your wish in pro version.

    in reply to: unable to upload a plugin #1319691

    Rabin Shrestha
    Keymaster

    Hi Peter,

    Can you please create a support ticket here https://themegrill.com/support-ticket/ with your order number for the api key issue.

    The api key issue and the plugin unable to be installed is, however, a different issue.

    PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record

    This issue is generally caused by plugin zip file being corrupt. Please try to download the fresh copy and see if that works

    in reply to: remove top menu at bottom of website #1319689

    Rabin Shrestha
    Keymaster

    Hi Joachim,

    You should be able to fix that from Appearance->Menus->Manage Locations and in the Dropdown corresponding to Footer do not select any menu and save it.

    That should fix this.


    Rabin Shrestha
    Keymaster

    Hi Benjamin,

    Sorry, for the inconvenience caused. We have fixed the issue and you should now be able to view the pro forum and premium support ticket form as well.

    If you have any further queries then please do let us know.

    in reply to: bought colormag pro #1319447

    Rabin Shrestha
    Keymaster

    Hi Wesley,

    You should be able to download the theme from your account page https://themegrill.com/my-account/ page.

    If you cannot see the download link then you can send us your order number via our contact form https://themegrill.com/contact/

    Our team will look into it and get back to you

    in reply to: customizer does not load #1311210

    Rabin Shrestha
    Keymaster

    Hi Matthias,

    You should now be able to post support ticket.

    I hope the license key issue will not be a problem once you set your site live. We are not exactly sure but redirection of link will cause issue on license verification. If you have issue with key in your live site as well then do let us know.

    Regarding the customizer not loading issue, either you are using older version of WordPress or any other plugin is creating conflict with the theme. Deactivating plugins should fix this and you can find which plugin is creating the conflict.

Viewing 15 posts - 1 through 15 (of 199 total)