Woocommerce setup wizard not working

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This topic contains 8 replies, has 2 voices, and was last updated by  Ashish 2 months, 1 week ago.

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #1690666

    peskinphotography
    Participant

    Hello,

    I am trying to install Woocommerce, and when I activate the plugin, it is not running the setup wizard where it automatically goes through basic settings and creates the necessary pages (store, products, checkout, etc.).

    Is there a setting I need to adjust or a conflict with the Zakra theme to do this?

    Trying install in a test environment on subdomain: www.dawn.peskinphotography.com

    Thanks,
    Timon

    #1690700

    peskinphotography
    Participant

    UPDATE: I found a link to the setup wizard…by clicking the Help dropdown in the Woocommerce plugin page after install. There is a Setup Wizard button with link to do it, and when I click on the link it give this error: Sorry, you are not allowed to access this page.

    #1690955

    Ashish
    Moderator

    Hi, @peskinphotography,
    Please make sure you’ve Administration access. If you’re Admin of the site, you should get access to the Setup wizard.

    Also, if you lost Setup wizard button, you can get it anytime as instructed here: https://docs.woocommerce.com/document/woocommerce-setup-wizard/#section-5

    Let us know if you still got the issue.

    Regards,
    ThemeGrill Support Team.

    #1691090

    peskinphotography
    Participant

    I am the only user and it is Administrator access…and not working, not sure what to do…

    #1692771

    peskinphotography
    Participant

    Any assistance on this? I am stuck…there is only 1 user account for this domain and website database, and when I look at the profile, it says administrator, so I am not sure why it still is not working?

    #1692874

    Ashish
    Moderator

    Hi, @peskinphotography,

    We need to check on Admin area in detail to figure out the cause of the problem so, if you’re comfortable, please send temporary login detail using this plugin to team@themegrill.com : https://wordpress.org/plugins/temporary-login-without-password/

    Regards,
    ThemeGrill Support Team.

    #1692963

    peskinphotography
    Participant

    I set it up and think it sent by email a temporary login…please let me know if you did not receive it.

    Thank you so much for the support!

    #1696660

    Ashish
    Moderator

    @peskinphotography

    We didn’t get it at team@themegrill.com. Please make sure you’ve sent in this email address. Thanks.

    #1697031

    Ashish
    Moderator

    @peskinphotography
    I just tested here and found that the same issue occurs while activating ThemeGrill Demo Importer plugin. So, Can you try deactivating ThemeGrill Demo Importer plugin? Thanks.

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