- April 4, 2019 at 5:43 am #1690666
I am trying to install Woocommerce, and when I activate the plugin, it is not running the setup wizard where it automatically goes through basic settings and creates the necessary pages (store, products, checkout, etc.).
Is there a setting I need to adjust or a conflict with the Zakra theme to do this?
Trying install in a test environment on subdomain: www.dawn.peskinphotography.com
TimonApril 4, 2019 at 5:47 am #1690700
UPDATE: I found a link to the setup wizard…by clicking the Help dropdown in the Woocommerce plugin page after install. There is a Setup Wizard button with link to do it, and when I click on the link it give this error: Sorry, you are not allowed to access this page.April 4, 2019 at 6:25 am #1690955
Please make sure you’ve
Administrationaccess. If you’re Admin of the site, you should get access to the Setup wizard.
Also, if you lost Setup wizard button, you can get it anytime as instructed here: https://docs.woocommerce.com/document/woocommerce-setup-wizard/#section-5
Let us know if you still got the issue.
ThemeGrill Support Team.April 4, 2019 at 6:46 am #1691090
I am the only user and it is Administrator access…and not working, not sure what to do…April 4, 2019 at 11:37 am #1692771
Any assistance on this? I am stuck…there is only 1 user account for this domain and website database, and when I look at the profile, it says administrator, so I am not sure why it still is not working?April 4, 2019 at 11:52 am #1692874
We need to check on Admin area in detail to figure out the cause of the problem so, if you’re comfortable, please send temporary login detail using this plugin to
ThemeGrill Support Team.April 4, 2019 at 12:03 pm #1692963
I set it up and think it sent by email a temporary login…please let me know if you did not receive it.
Thank you so much for the support!April 5, 2019 at 4:07 am #1696660
We didn’t get it at
email@example.com. Please make sure you’ve sent in this email address. Thanks.April 5, 2019 at 4:27 am #1697031
I just tested here and found that the same issue occurs while activating
ThemeGrill Demo Importerplugin. So, Can you try deactivating
ThemeGrill Demo Importerplugin? Thanks.
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