Widget button occasionally loading too tall/narrow

Home Forums Spacious Free Widget button occasionally loading too tall/narrow

This topic contains 10 replies, has 5 voices, and was last updated by  lovenoy5523 1 week ago.

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #1318855

    David Blake
    Participant

    Hello,

    On our site homepage (www.doddlelearn.co.uk) the ‘book a visit’ button widget at the bottom of the page is sporadically loading too tall and narrow for the text inside it. On refresh it returns to a normal perfectly sized button.
    Do you know what could be causing this?

    Many thanks

    #1319035

    ashishsthanp
    Moderator

    Hi David Blake,
    While checking your site the button is same before and after refreshing.
    Can you check from your side and confirm if it’s an issue or not?

    View post on imgur.com

    Regards,
    ThemeGrill Support Team.

    #1319044

    David Blake
    Participant

    Hello,

    Yes it is only happening sporadically: http://imgur.com/8IlgmFI
    There doesn’t seem to be anything particular triggering it. Occasionally when I reload the page it will load incorrectly as the tall box then fix itself quickly, other times it will stay broken.

    Do you know what could be causing the problem?

    Thank you

    #1319163

    ashishsthanp
    Moderator

    Hi David Blake

    Which browser and device are you using?

    #1319191

    David Blake
    Participant

    Hi,
    It looks like this is only happening on Chrome (I haven’t seen it on Edge or Firefox).

    #1319456

    ashishsthanp
    Moderator

    Hi David Blake

    We tried reloading your site multiple times on Chrome. But we didn’t get any issue as you’ve mentioned.
    Can you check on other devices and browser?

    #1323637

    laurie.freehafer
    Participant

    I have the same problem on Chrome only. Button looks fine, button link works fine, but when refresh the page, or return to the home page, the button shape-shifts causing an odd 3-line wordwrap.

    Any solutions?

    #1323678

    ashishsthanp
    Moderator

    @laurie.freehafer

    We’ll be releasing next update soon where the issue will be addressed.

    For now, add following code inside Appearance > Customize > Additional CSS :

    .call-to-action-button {
    	width: fit-content;
    }
    
    @media screen and (max-width: 1078px) {
       .call-to-action-button {
        	width: 93%;
       }	
    }

    Regards.

    #1323987

    laurie.freehafer
    Participant

    That solved the problem for me. Thanks for your prompt help!

    #1324177

    Wolfneo
    Participant

    Hi,
    With Chrome, I updated your page 10 times, use 4 times the Click and Clean extension, and no worries, never had the problem you report.

    You have well Chrome Version 61.0.3163.79 ?

    The site is well under WordPress 4.8.1 ? PHP 7.0 ?
    All plugins have had an update in 2017 ?

    Thank you

    #1325048

    lovenoy5523
    Participant
    This reply has been marked as private.
Viewing 11 posts - 1 through 11 (of 11 total)

The topic ‘Widget button occasionally loading too tall/narrow’ is closed to new replies.