SiteOrigin Hero Slider does not stretch on MS IE and Edge browser

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This topic contains 3 replies, has 3 voices, and was last updated by  Sanjeev Shrestha 1 week, 5 days ago.

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  • Author
    Posts
  • #1323775

    jakimio
    Participant

    SiteOrigin Hero Slider/frames (at the Front or Home page) does not stretch on Internet Explorer and Edge browser.
    It is also left aligned when scrolling down.

    No issue on Chrome, Firefox, Safari browsers.

    Please help!!

    Home

    Thank you.
    – Sean

    #1323801

    Nima
    Moderator

    Hi jakimio,

    If you are having problem with the widget of SiteOrigin plugin then could you please once contact the plugin author. As the problem is related with their widget, hope you understand.

    And let us know if you have any problem related with our theme and plugin.

    Thanks!
    ThemeGrill Support Team

    #1323877

    jakimio
    Participant

    Hi Nima,

    I contacted the SiteOrigin plugin author, and the following results were obtained from the author’s test request.

    <<If I temporarily switch to one of the default WordPress themes, the issue does not appear.
    And disabling all non-SiteOrigin plugins does not fix the issue.>>

    And I got this message from the author.

    <<Unfortunately, based on the results of your tests, this appears to be a general compatibility issue with your theme. I’ll log this compatibility issue for testing. I would recommend reaching out to your theme developers to report this issue also.>>

    Can I get any help?

    #1323943

    Hi, Jakimio

    After going deep into the issue. Noticed that Siteorigin’s Page Builder went to flexbox on version 2.5. Which is partially supported by IE. Also, Older version of Edge tends to have some issues with flexbox.

    Please, try updating Edge and IE as I couldn’t replicate the issue on the newer version of Edge and IE. Further, Please let us know if that fixes your issue.

    Best Regards
    Sanjeev Shrestha
    ThemeGrill Support Team

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