Service widget not displaying read more button

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This topic contains 7 replies, has 2 voices, and was last updated by  Bipin Singh 3 years, 7 months ago.

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  • #1197502

    KATHRYN
    Participant

    Hi there! This is my site: https://soundhealthmusic.com. For some reason, in the third service item, the read more button does not display. Can you please instruct me on getting the read more button to display properly? Thanks! Kat

    #1197528

    Bipin Singh
    Moderator

    Hi Kathryn,

    You must have used Excerpt Box, for the third item of the Service widget, please check.

    Thank you.

    #1197809

    KATHRYN
    Participant

    Screenshots below. I don’t see “excerpt box”? Can you explain further? Where do I find the Excerpt Box for the third item? THanks –

    https://screencast.com/t/eMJoHIZY
    https://screencast.com/t/2UeiJHCiO

    #1197828

    Bipin Singh
    Moderator

    Hi,

    Please check the page that you have used in the service widget. Edit the page and check whether you have used Excerpt Box. If used, it should be below the Editor box.

    Thank you.

    #1197963

    KATHRYN
    Participant

    I’m sorry – I still have no idea what you’re referring to when you write “Excerpt Box.” I cannot find that on the editor of the page that I list in the service widget whatsoever. Does it go by another name? I see “Description” in my SEO section… but nothing on the page in question is any different than the first two pages listed in the service widget…

    I cannot locate “Excerpt Box” in the page editor.

    I would definitely appreciate further feedback and trouble shooting. Thanks, Kat

    Screenshots of the page editor:
    https://screencast.com/t/dHwIUoCU
    https://screencast.com/t/cEJmsiEGTCL

    #1197989

    Bipin Singh
    Moderator

    Hi Kathryn,

    Excerpt box only display if you check the excerpt option in the “Screen Options” ( Screen Options is available on the top right).
    I think you have not used the Excerpt box.

    Please provide your site temporary login access (AND MAKE IT PRIVATE), I will check what the matter is.

    Thank you.

    #1198097

    KATHRYN
    Participant

    I trouble-shot the issue and found the problem.

    When I have an image that is hyperlinked at the very top of the page, before any text, then the “Read more” doesn’t show up.

    But when I remove the hyperlinked image, or when I move the hyperlinked image lower on the page, then the “Read more” button shows up with no problem.

    Very strange – I hope my trouble-shooting allows you to replicate the issue so you guys can fix the bug. Thanks!

    #1198305

    Bipin Singh
    Moderator

    Hi Kathryn,

    The widget display the excerpt and excerpt will filter the tag used in the content. Even if the tag (like you used for image) is filtered, the content should display. I am not sure what’s the reason in your case, need to check it. If you provide us temporary admin access( AND MAKE IT PRIVATE) to your site than we could check it.
    Else show us what content (of text editor) you used for that page. It will help us to analysis.

    Thank you.

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