Receiving Contact Form Submission but not forwarding to email

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This topic contains 3 replies, has 2 voices, and was last updated by  Nima 5 months ago.

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  • #1298627

    mklchems
    Participant

    Hi,
     
    I have a contact form on my website and I can see by going to my WordPress Dashboard and clicking Forms/Submissions that the messages are coming through. However they are not coming to my email address. I can’t see anywhere in any of the settings which email they should be going to. Where would I find this setting?
     
    The Contact Widget is the standard one and not an additional installed Plugin.
     
    Many thanks
     
    Michelle

    • This topic was modified 5 months ago by  mklchems.
    #1298791

    Nima
    Moderator

    Hello @mklchems,

    Please, go to the options Contact->Contact Forms and edit your existing form.
    Now, click the tab “Mail” where input your email address in the field “To”.
    After this once try to post the form and check your email where you will find the mail directly in the dashboard or may be in the “spam message” section.

    Regards!
    ThemeGrill Support Team

    #1299148

    mklchems
    Participant

    Hi Sorry these instructions are not clear for me.

    I am starting in the WordPress Dashboard and clicking on Forms.

    From there I am selecting the Form Tab, then All Forms, then selecting the Contact Form and clicking Edit.

    On this page there are four tabs to choose from:
    Form Fields
    Emails & Actions
    Advanced
    Preview Form

    I chose Emails & Actions

    Now there are three settings:

    Success Message
    Admin Email
    Save Submission

    From here I chose Admin Email and click on the Gear Icon. This brings up a form. In that form there is a section for an email address and there is an address in there already. (noreply@demo.wpeasymode.com) I have replaced this with my email address and clicked Done and Publish.

    However, I have tried sending a test message – and it still ends up in the Submission list but does not get delivered to my email. It is not in my spam folder.

    Please can you tell me if I am modifying the correct section – or if not where I should make this edit. It is helpful if you navigate me page by page so that I know exactly how to proceed.

    Many thanks

    Michelle

    #1299234

    Nima
    Moderator

    Hello @mklchems,

    The form settings which i have mentioned earlier is for “Contact Form 7” plugin.
    So, if you are using different plugin for your contact form then please contact to your respective plugin developer for this issue.

    Regards!
    ThemeGrill Support Team

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