Problems with error 404

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This topic contains 7 replies, has 2 voices, and was last updated by  Nitu Shrestha 5 months ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #1371810

    4riasjose
    Participant

    Hello, everyone.

    Today I am writing to you because I have a mistake on my page, related to 404 errors.

    I have several websites with colormag, and the truth is that nothing like this has ever happened to me.

    The problem is that when entering an incorrect url, the 404 error page should be displayed. As shown below

    is good

    The problem is that in this web page, when you enter an incorrect url it is blank, as you can see in the following image

    Is Bad

    Why is this happening? I appreciate any help you can give me.

    #1371868

    Nitu Shrestha
    Moderator

    Hi @4riasjose

    If you have changed any of the theme code on your own then, can you revert back the changes done and check once?

    Thanks.

    #1371869

    4riasjose
    Participant

    Hi @Nitu Shrestha

    I thought it was a code problem, too.

    uninstall colormag and reinstall it. but I still have the problem.

    #1371874

    Nitu Shrestha
    Moderator

    @4riasjose

    Can you provide us URL of your website so that we can inspect it and give you a proper solution?

    Thanks.

    #1371900

    4riasjose
    Participant

    Of course; the link of the page is

    this page

    enter any url that generates a 404 url, and you see the problem

    #1371978

    Nitu Shrestha
    Moderator

    Hi @4riasjose

    We checked out your site, it seems to be working fine. Can you once check after clearing out your browser cache?

    Thanks.

    #1372027

    4riasjose
    Participant

    and all I could do was this:

    1.- copy the 404.php file to another folder
    2.-rename the file to notfound.php
    3.-using the htacces
    ErrorDocument 404 /namethefolder/notfound.php

    I think the error is because I have the page in a hosting shared with other pages, and I have the wordpres files and the theme inside a folder with the name of the project.

    It must be that you lost the original configuration, the moment you removed it from the public_html.

    I don’t really know if that’s why, but the question is that the problem has been solved.

    Thank you very much for your patience @Nitu Shrestha

    #1372108

    Nitu Shrestha
    Moderator

    Hi @4riasjose

    Glad to know your issue is resolved. Do let us know if you have got any further query regarding to our theme. We will try to help you on those as far as possible.

    Thanks.

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