- October 20, 2017 at 7:10 am #1329527
I’ve got a strange effect and have no solution yet. Using AMPLE and the Portfolio widget on MacBook Pro OS 10.12.5 everything works fine. Parallax works perfect with a high resolution and complete background image. Having a look on the same website in iPad or iPhone the parallax is stalled, fixed and shows a low resolution detail of the background image.
Does anybody have had the same effect? Any idea how to resolve that?
thanks, AlexOctober 21, 2017 at 3:23 am #1329624
Could you please provide us your site URL so, that we could observe your query in more detial.
ThemeGrill Support TeamOctober 31, 2017 at 10:19 am #1331073
The parallax is missing in both, iphone and ipad.
Another strange effect is seen in the Portfolio Widget. The left both pictures are square 200×200 each, but show different sizes.
Thanx for your supportNovember 1, 2017 at 4:16 am #1331210
We couldn’t get access to your site URL, could you please check once and get back to us.
ThemeGrill Support TeamNovember 1, 2017 at 2:01 pm #1331279
I’ve tried and got access with no problem. Some know issues maybe arises from server certificate problems.
I find differnet behaviors on computers and mobile devices. The initial page called BUSINESS is intentionaly left blanc. On a mac I’m getting the first site with the business widget on screen, on mobile devices the empty BUSINESS page.
Maybe this the same effect as with the dysfunctional parallax effect.
I’m afraid that we have some misunderstandings in the usage of the theme itself…
INovember 2, 2017 at 4:33 am #1331353
At the moment we couldn’t see any slider in your site.
Please confirm that if you have enabled the slider or not which can be found in the option Appearance->Customize->Slider, and get back to us.
Also for the portfolio section the image seems to be fine as all of the image has been automatically cropped to the size 253×168.
ThemeGrill Support Team
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