- April 8, 2015 at 11:47 am #712734
We are very glad with the theme Radiate that we are using. Since a week there is a problem on mobile devices. We can’t open the menu while using an iPhone (tried with Chrome and Safari) our website is http://www.wervingopmaat.nl. Do you have an advice for me how to fix this issue?April 8, 2015 at 12:00 pm #712783
We see that the required file to call the function to make the menu work for the small devices is not loaded. It may be due to the cache plugin which you are using in your site. Try disabling it and check.
Hope this works.
We will really appreciate if you could help us too by rating our theme in WordPress repo here:-
Thanks.April 10, 2015 at 4:27 pm #725700
Thanks for your quick response. Deactivating the cache plugin that we use didn’t work. I still can’t open the menu on small devices.April 11, 2015 at 2:49 am #728170
We see that the required script to toggle the menu has the tag of
h4, while the menu has the tag of
h1, so it is not working. So, please make them same tag, and it will work fine as it should. Thanks.April 11, 2015 at 6:44 am #729111
great. It works. Thank you very much!April 11, 2015 at 7:18 am #729244
Nice to know that the problem is solved. Further query are always welcome in our forum. Thanks.July 17, 2015 at 8:41 am #1186461
Hello, I am having the same problem but I am new to WP and don’t know the technical stuff very well. Can you please explain what is required to do in a more simple way for us beginners? Thanks!July 20, 2015 at 5:28 am #1187026
Please provide the link to your site so that we can check it and provide the required solution. Thanks.November 14, 2016 at 5:40 pm #1275944
I am having the same problem. My site is http://andrieadenise.com. When I visit my site on a mobile devise, the menu doesn’t work. I don’t know how to change the menu tag, so I don’t know if it is different from the required tag or not. Please help!November 15, 2016 at 11:13 am #1276121
We recently visited your website and there are errors being displayed in the console which can be caused due to plugin issue.
So,please disable the plugins and check again.
ThemeGrill Support TeamJanuary 26, 2018 at 12:38 am #1343546
Hi I’ve met the same problem. When I visit my page on mobile device, the menu cannot get open. my site address: http://ildfi.com/ Could anybody help me?January 26, 2018 at 5:40 am #1343593
It seems you’re not using our theme. So, we are not able to provide support to your query. You can switch to our theme and ask again. Hope you understand. 🙂 Also, if you’re using our theme please make sure the site link you’ve provided is correct.
ThemeGrill Support Team.February 9, 2018 at 7:50 pm #1345751
I’m using the theme RADIATE for my website but I have got two problems : the menu for small devices doesn’t work and the research function doesn’t work either. Could you please have a look at it and tell me what goes wrong ? Here is the adress of the website : https://cadr67.fr/February 12, 2018 at 5:57 am #1346031
This might be caused by plugins you’re using. So, you can try deactivating plugins one by one and check if your issue resolves. Also, if you’ve changed any theme’s file, please revert back. If it still persists, please let us know again.
ThemeGrill Support Team.February 12, 2018 at 8:08 am #1346041
Hi ThemeGrill Support Team,
THANKS ! This was actually the plugin “Cherry Bgslider Plugin” that was causing the problem.
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