- January 26, 2018 at 6:56 am #1343599
I recentlly testing eStore free theme. everything is well except the logo. I tryed both default & custom logo at Customize>Site Identity, but no logo is appearing. Any fix to this ?January 29, 2018 at 5:07 am #1343932
Can you provide us URL for your website so that we can inspect it and give you a proper solution?
ThemeGrill Support Team.January 29, 2018 at 5:53 am #1343947
a5ParticipantThis reply has been marked as private.January 30, 2018 at 4:56 am #1344081
Please go to Appearance > Customize > Header Options > Header Logo and select Header Logo Only or Show both header logo and text . Thanks.May 6, 2018 at 6:35 pm #1370996
Hi, i’m same problem and not working this.May 7, 2018 at 4:50 am #1371038
Can you provide us the URL of your website so that we can inspect it and give you a proper solution?
Thanks.May 14, 2018 at 2:11 am #1371697
I am having the same issue, the new logo I’ve uploaded isn’t showing, it continue to show the default logo. URL: umobiexpress.comMay 14, 2018 at 7:17 am #1371747
We will check for this issue and fix in next update if this is caused by our theme.
Thanks.May 14, 2018 at 9:31 am #1371760
Hi @semmanue @dethe1984 @a5
Can you try following steps to fix this?
1. Go to Appearance > Customize > Site Identity.
2. Remove the logo.
3. Click Publish.
4. Upload a new logo from Site Identity again.
Note that, the issue has come due to the old customizer option of the theme for the logo. So, if you follow these step should fix the issue.
Thanks.May 15, 2018 at 5:15 pm #1371936
I have tried to change the size of the logo and I can not make it work correctlyMay 16, 2018 at 3:54 am #1371972
If you upload the logo with the size you want, it should appear the same size. How did you try changing the size of the logo? Also, did the issue of logo not changing is fixed? Let me know about that also. Thanks.May 22, 2018 at 10:59 am #1372701
also having the same problem. Once I chose a logo, the next screen is asking me to resize the logo (it’s the right size).May 23, 2018 at 4:59 am #1372848
If it’s the right size then you can press the Skip Cropping button in the next window after the upload of the Logo to keep the original size.
Then, go to Appearance > Customize > Header Options > Header Logo and select Header Logo Only or Show both header logo and text.
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