issue shares count facebook

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This topic contains 4 replies, has 3 voices, and was last updated by  Nitu Shrestha 3 months ago.

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  • Author
    Posts
  • #1289514

    Veronica
    Participant

    hello, counting facebook shares in my posts remains at zero. What is the problem? Twitter and G+ are OK.
    Thank’s a lot

    #1289740

    Shiva Poudel
    Moderator

    Hello @veronica,

    Seems like facebook credentials are missing. Try to set them in the social options section 🙂
    Go to Settings > Easy Social Sharing > Networks > Social Options section to set the Facebook App ID and Secret.

    Thanks!

    #1293227

    Veronica
    Participant

    thank’s but I don’t have this information 🙁

    #1294997

    Veronica
    Participant

    Friend, I insert my Facebook IP App but the count remains at zero.

    #1406830

    Nitu Shrestha
    Moderator

    @Veronica

    We are extremely sorry for the delayed response. If you are still using the plugin and having the issues, can you share your queries? We will reply to you as soon as possible.

    Thanks.

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