How to disable Mobile Version?

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This topic contains 7 replies, has 3 voices, and was last updated by  22vanessaparker 4 months ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
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  • #1319164

    rcruz
    Participant

    I’ve recently upgraded from free to pro, my main issue is that since the upgrade I can’t turn off the mobile version of site. Majority of the views coming from the website are from mobile users, and now the first thing they see is a blank homepage rather than the site. Is there a way I can have it defaulted to the full site or at the very least disable mobile? Thank you!

    #1319454

    Ashish
    Moderator

    Hello, @rcruz

    Can you provide us URL of your website so that we can inspect it and give you a proper solution?

    Regards,
    ThemeGrill Support Team.

    #1319472

    rcruz
    Participant
    This reply has been marked as private.
    #1319589

    rcruz
    Participant

    Good Day!

    Here is the URL: http://www.ctlink.com.ph/

    #1319615

    Ashish
    Moderator

    @rcruz

    Do you want to show desktop version of the theme on mobile devices also?
    If so, this feature is not available on our theme.
    It seems you’re using a plugin for this purpose that’s why the homepage appears as it is now.

    #1319616

    rcruz
    Participant

    Good Day!

    So the plugin is what causes the mobile version to display? How can I find out which plugin does that? If I disable the said plugin will the desktop version be put on display by default rather than the mobile? Thank you!

    #1319745

    Ashish
    Moderator

    @rcruz

    We’re not sure which plugin but you can try deactivating plugins one by one and check if your issue resolves.

    If it still persists, please let us know again.

    #1373262

    22vanessaparker
    Participant

    Hey thanks for the post and it was very helpful and useful too at the same time. I would like to notified when posts like these are updated.

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