Custom Logo disappeared

Home Forums Spacious Free Custom Logo disappeared

This topic contains 9 replies, has 3 voices, and was last updated by  Rajesh 5 days, 17 hours ago.

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  • #1368032
    #1368103

    Rajesh
    Moderator

    Hi @pr4,

    Can you upload and check again whether the logo image appears. And, make sure the option in the Appearance > Customize > Header > Show has header logo chosen.

    Regards,
    ThemeGrill Support Team.

    #1368126

    pr4
    Participant

    Hello @rajesh,

    thank you for your answer. Yes I did all that already. It didn’t work

    – I uploaded Logo new
    – I choose in both Options to show logo (at the moment I checked the box saying show both, but only the Headline and Sub-Headline appears)

    I am grateful for any tip,

    Thank you

    #1368240

    Rajesh
    Moderator

    Hi @pr4,

    Can you switch to parent theme once and check if the logo is shown. If there is no issue while switching to parent theme then the problem lies in the child theme. So, can you check the code of child theme?

    Thanks.

    #1368248

    pr4
    Participant

    Hi @rajesh,

    i have done all that, tried even deleting and re-installing the theme and the child theme. I have switched to the parent theme now, so you can see it is actually the same situation. No Custom Logo.

    Thank you in advance for any suggestions,

    pr4

    #1368399

    Ashish
    Moderator

    Hi @pr4
    We’re clueless about what caused the issue. As you’ve tried all the possible fixes, you can create an account for us with a privilege to customizer and send login credential at team@themegrill.com. We’ll have a look and try to find out a fix for your site.

    Regards,
    ThemeGrill Support Team.

    #1368494

    pr4
    Participant

    hello @ashish,

    i have sent an email with the details. thank you in advance.

    regards, pr4

    #1368654

    Ashish
    Moderator

    @pr4
    While checking your site, there’s some code missing from our theme in header.php file of the theme which seems to have caused the issue. So, can you try uninstalling the Spacious theme and install again?

    #1368689

    pr4
    Participant

    Hello @Ashish,

    thank you. I actually did that before, but uploaded the theme via ftp and overwrote the excisting. This time i deleted the theme and installed it again via the wordpress installer – now it works. I am still wondering how that happened? But anyways everything is working now. thank you a lot for all your effort.

    #1368796

    Rajesh
    Moderator

    Hi @pr4,

    Glad to know your issue is resolved. If you need further assistance please let us know.

    Thanks.

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