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Ample Pro using default copyright text on mobile

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This topic contains 12 replies, has 2 voices, and was last updated by  Nima 2 weeks, 3 days ago.

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    Posts
  • #1331181

    craig2
    Participant

    My client has purchased the Ample Pro theme for their site. (I do not have their themegrill account details, so I cannot post in the Pro forum.)

    They have changed the copyright text in the footer using the theme’s Appearance settings. The new copyright text can be seen when viewed on a desktop browser. However, the new copyright text does not appear when the site is viewed on mobile devices. Instead, the default copyright message (which includes the theme name and other details and links) is shown.

    Can you please advise how I can correct this? Obviously, they would rather have the copyright notice they intend showing on all devices.

    #1331214

    Nima
    Moderator

    Hi craig2,

    Please, provide us the site URL of the website where the problem exists.
    And we will provide you a solution.

    Regards!
    ThemeGrill Support Team

    #1331218

    craig2
    Participant

    The site is:
    http://www.foodco.com.au/

    I note that viewing the site with Chrome set on mobile size shows the correct (new) Copyright text, but actually viewing it on a phone shows the default copyright text.

    #1331219

    craig2
    Participant

    The site is:
    http://www.foodco.com.au/

    I note that viewing the site with Chrome set on mobile size shows the correct (new) Copyright text, but actually viewing it on a phone shows the default copyright text.

    #1331220

    craig2
    Participant

    Okay, I don’t know what happened then. The forum seemed to pull in the site rather than just give the address for it. The site is: http://www.foodco.com.au

    I note that viewing the site with Chrome set on mobile size shows the correct (new) Copyright text, but actually viewing it on a phone shows the default copyright text.

    #1331221

    craig2
    Participant

    Argh! Okay, I don’t know what happened then. The forum seemed to pull in the site rather than just give the address for it. The site is: foodco dot com dot au (hopefully this will finally work so you can read it!)

    I note that viewing the site with Chrome set on mobile size shows the correct (new) Copyright text, but actually viewing it on a phone shows the default copyright text.

    #1331323

    craig2
    Participant

    Sorry, did you finally receive that okay? Any news?

    #1331358

    Nima
    Moderator

    Hi craig2,

    The problem which you have been facing seems to be generating from the plugin “Footable”.
    So, please once disable it and check whether it works or not.

    Regards!
    ThemeGrill Support Team

    #1331590

    craig2
    Participant

    Disabling that plugin made no difference. I didn’t expect that it would, as it only affects elements with a class of “footable”, which doesn’t include any elements in the site’s footer. The plugin is still disabled, so please feel free to revisit the site and confirm this for yourself.

    Any other ideas? The problem is still occurring …

    #1331755

    craig2
    Participant

    Any thoughts?

    #1331766

    Nima
    Moderator

    Hi craig2,

    If that is the case then please once try by disabling all other plugins one by one.
    Hope it might work for you.

    Regards!
    ThemeGrill Support Team

    #1331775

    craig2
    Participant

    Sorry, why are we randomly blaming the plugins? The footer is reducing to the default theme copyright (the kind you see on a non-Premium version of a theme). What plugin would know how to do that to a specific theme? (Certainly not one that is focused on formatting tables with a plugin-specific class, like footable.) This sounds like the old default Windows “turn it off and on again” automatic response.

    Frankly, with the security my client has placed around their plugins, deactivating and reactivating plugins is a pain in the arse. The problem appears to be with the theme, not plugins, so going through all that bother just to prove a point seems a waste of time.

    I would really appreciate someone looking at this issue properly and seriously.

    #1331993

    Nima
    Moderator

    Hi craig2,

    At the moment we could see that the copyright section is fine.
    You can see below the screen shots from mobile view:
    https://imgur.com/a/qfgg9
    https://imgur.com/a/V8d5V

    Hope your query is resolved.
    And let us know if you have any other issues.

    Regards!
    ThemeGrill Support Team

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