Frequently Asked Questions

Is this one-time payment or do I have to pay yearly?

The theme that you purchase is one-time pay. It means you are allowed to use the theme for your lifetime. It includes new version updates and premium support access for one year. After one year, in order to get access to automatic theme updates and premium support you have to renew your license however, this is completely optional.

Do I have to renew each year for your products to work?

Absolutely not! themes/plugins will continue to work after a year. All premium features will work fine. Our annual fees are there so we can continue to provide updates and outstanding support.

Do you offer a discount on license key renewals?

Yes! We offer a renewal discount of 50% on single site license and 10 site license Plan. However, all themes plan had to be renewed at full price.

Do you charge automatically for the renewal?

No, we don’t. You will receive a reminder email about the renewal and you have to manually login to your account and pay.

What does site licenses mean?

Site Licenses refer to the number of sites that can use our templates/themes. License is valid for one year from the date of purchase. A valid and active license key is required in order to get automatic theme/plugin update and support for purchased ThemeGrill products.

What happens when my license expires?

You can continue using the theme with all the premium features for lifetime. However your premium support access and automatic updates will be cut off.

What payment options do you support?

Currently we accept major Credit Cards and International Debit Cards including paypal via our payment processor 2checkout.

Can I upgrade from single site license to 10 site license or All themes Plan?

Yes, we can arrange that for you. Please contact us via our contact page with your order purchase number.

What’s the difference between Free and Pro Version?

Each theme page has a compare table free vs pro where you can view the detail about the free and pro version. Generally speaking, Pro version includes extra customization features, options, widgets, template and support more plugins. Pro users have access to premium forum and support ticket which are answered from few minutes to 12 hrs time period and yes even on weekends. Whereas free theme have general forum access and don’t have timeframe for the reply.

What about support and updates?

Support and Updates are included for free for one year. If you have a valid and active license key, updates will be delivered automatically from the WordPress dashboard. If the purchased product does not support automatic upgrades, then updates can be downloaded from your ThemeGrill account page.

How can I get support for the purchased product?

You can get support via different ways.

1. Login to your ThemeGrill account page. Visit our support forum. If you have purchased any of our premium products then you will see the premium product forums. Click on the product thread and you can post your query.

2. You can create support ticket from here support ticket.

Our dedicated support team will get back to you from few minutes to 24 hours time (workdays). We provide support in weekends as well for premium users only.

What does support cover?

Support covers getting setup, trouble using any features, bug fixes and simple CSS customizations. Unfortunately, we cannot provide support for modifications or 3rd party plugins. But we can show you some guidance and provide simple CSS customization. Also, Forums for pro themes will only be visible to premium users (users who purchase our pro themes) once you are logged in. We always give top support priority to premium theme users than free theme users in forum.

What is your refund policy?

If you have problems getting our themes or plugins to work, we will be happy to provide a full refund within 14 days of the original purchase. After 14 days, no refunds will be given. Before a refund will be granted, you must allow us to try and help solve any problem you have by mailing us at support@themegrill.com. NOTE: refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why. If you have any sales related question, you can ask at sales@themegrill.com. If you have query that was not covered above, you can ask your query via our contact page and we will get back to you.