Frequently Asked Questions

What payment options do you support?

You can use PayPal or any credit card to make the payment.

What happens when my license expires?

Your site remains intact. Once the license expires, support and updates will be cut off.

Do you charge automatically for the renewal?

Yes. However, you can cancel the subscription at any time if you like within your active subscription period..

Can I upgrade from single site license to 10 site license or All themes Plan (unlimited license)?

Yes, you can from your ThemeGrill account page. Please contact us via our contact page if you have any confusion regarding the process.

What’s the difference between Free and Pro Version?

Each theme page has a compare table free vs pro where you can view the detail about the free and pro version. Generally speaking, Pro version includes extra customization features, options, widgets, template and support more plugins. Pro users have access to support ticket which are answered from few minutes to 12 hrs time period and yes even on weekends. Whereas free theme users have general forum access and don’t have exact timeframe for the reply.

What about support and updates?

Support and Updates are included for one year if you purchase any of the annual plans. With license renewal, support and updates are also renewed. If you purchase any of the lifetime plans, support and updates are included for a lifetime. If you have a valid and active license key, updates will be delivered automatically from the WordPress dashboard.

How can I get support for the purchased product?

You can get support via different ways. 1. Login to your ThemeGrill account page. 2. You can create support ticket from here support ticket. Our dedicated technical support team will get back to you from few minutes to 24 hours time (workdays). We provide support in weekends as well for premium users only. For sales related query please use our contact page.

What does support cover?

Support covers getting setup, trouble using any features, bug fixes and simple CSS customizations. Unfortunately, we cannot provide support for modifications or 3rd party plugins integrations. But we can show you some guidance and provide simple CSS customization. Also, Support Tickets facility is available only to pro users. Support ticket gets high priority and is even replied on weekends.

What is your refund policy?

If our theme is not fit for your purpose or simply if you don’t like it, we will be happy to provide a full refund within 14 days of the original purchase. No Questions Asked. You can make refund request via this page contact page with your ThemeGrill order number and we will get back to you.