WordPress Technical Support
At ThemeGrill, we make awesome WordPress products. And to make these products successful, team members providing technical support play one of the main roles in doing so. Just like any other positions like ‘Programmers’, ‘Designers’ etc. we take the ‘Technical Support’ role equally if not more.
So, if you are that person who loves to help people in most humble and polite manner with your technical knowledge then we are waiting for your application. 🙂
- Knowledge of WordPress, Themes, Plugin is a must.
- Basic understanding of HTML/CSS/JS and PHP is a must.
- Excellent command of written English and Grammar.
- Excellent problem-solving skills.
- Language Fluency is a must.
- The capacity to work well within a team.
- Logical thinking and attention to detail.
- Interpersonal skills as you will regularly be in contact with colleagues and customers.
- The ability to prioritize your workload.
- The capacity to clearly explain a technical problem to a customer/colleague.
- Outstanding listening and questioning skills.
- Support background in WordPress related product and related services will be an added advantage.
- Respond to support questions about ThemeGrill themes, plugins and products.
- Provide general and technical support to users via Email, Chat, Support Tickets and Forums.
- Gather feedback from customers and prepare the necessary documents.
- Collaborate with the developers to resolve issues and achieve better results.
- Testing and evaluating new features and technology.
- Other related duties as assigned.
- Competitive Salary & Timely Salary Review.
- Fun Working Environment.
- Opportunity to build your career in WordPress.
- 5 working days a week.
- Bonus for the dedicated team members.
- Timely refreshment and outing programs.
- A serene working environment with in-house Table tennis, Badminton court, Carrom Board, Dart Board and Chess to play and enjoy the break time.
- We provide Lunch, Snacks, Tea and coffees.
Note: Due to the current COVID 19 pandemic, this is currently a Work From Home job. Interviews and all will also be done virtually. Once this situation is under control, this will be an office job.
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