Are you wondering which free WordPress live chat plugin will be suitable for your site? If yes, you’re in for a treat.
Engaging with your visitors or customers is an important aspect of your website’s growth. Specifically, if you own a business site, then you shouldn’t compromise on customer support at all.
You can quickly solve the issue with the WordPress live chat plugins. Upon adding them to your site, you’ll be able to interact with your visitors via live chats and chatbots. And this way, you’ll never miss an update from them, turning them into your loyal leads.
Hence, to create a beautiful & fully functioning live chat support, here we’ll be uncovering the best free WordPress chat plugins. So, stick with us till the end!
What is a WordPress Live Chat Plugin and Why Do You Need One?
As discussed earlier, a live chat plugin is an extension to add live chat or chatbots to your WordPress sites. It helps to initiate an instant conversation with on-site visitors or customers. This way, you can address their concerns and solve their queries.
If you provide quality customer service, eventually, you’ll gain more loyal followers. And it’s a great way to convert them into leads and flourish your business.
Other than this, major benefits of using live chat plugins are:
- Easy Installation and Set Up: The WordPress chat plugins are straightforward to use. Moreover, as a free plugin, you’ll only have to install & signup with proper credentials. Then, the live chat section will automatically appear on your site.
- Faster Answers and Efficient Service: Live chats are the quickest way to answer or solve any relevant issue. Further, with an excellent live chat service, you can handle more queries at once.
- Real-time Problem Solving: You can solve your customers’ queries in real-time using the plugins. Likewise, some of them support live screen sharing or broadcasting. It only makes the process simpler & more helpful to customers.
- Visitor Tracking & Analysis: The live chat plugins notify whenever new visitors come in. Also, it helps to track your active users and even know what they are typing on the chat box.
- Multiple Language Support: Along with being easy and affordable, the plugins are multilingual as well. Thus, they will automatically translate your conversation into the language of your international users.
Now that you know the definition & importance of the WordPress live chat plugin let’s move on to the list.
11 Best Free WordPress Live Chat Plugins for User Support
Here, we’ll present you with the best free WordPress chat plugins for user support. All of them are well-tested with WordPress themes and come with the latest features. So that you can build stunning live chat support effortlessly.
Let’s get going.
Crisp Live Chat is one of the beautiful chats you can get for your website. You can opt for it if you want to chat with customers in real-time and enhance your business.
This plugin includes a free live chat widget, instant notifications, and desktop & mobile apps. All of these features are beginner-friendly and well-guided. Further, you can even access Crisp Inbox if you need more resources or support on marketing & sales.
The free plan of Crisp is great for enriched conversations and conversion rates. But, if you want more advanced functionality, you can upgrade to its paid plans.
Key Features of Crisp Live Chat:
- Live Typing Preview
- Flexible with Adding Plugins
- Enhanced User Profiles
- Integration with Facebook Messenger
- Real-Time Notification with an Automated Chatbot
Tawk.To Live Chat is one of the most widely used WordPress live chat plugins. It’s 100% free yet devoid of spam, ads, or any other disturbances.
The plugin mainly helps to monitor your website visitors in real-time. Afterward, you can analyze the details to obtain valuable insights and connect with your audience. This way, you build a user-friendly and easy-to-use interface on your site.
Additionally, the plugin is compatible with all modern browsers. Hence, it can cover every need of your business related to instant response & network building.
Key Features of Tawk.To Live Chat:
- Over 200K+ Active Installation
- 24×7 Live Support
- Over 27 Different Languages
- Detailed Documentation with Videos & Tutorials
- Easy Customization of Widget Design
3CX Live Chat also falls on the best free WordPress live chat plugins. The plugin is reliable, effective, and offers a simpler interface for both admin & visitors.
A major feature of 3CX Live Chat is its chat servers. This enables users to send and receive live chats at the speed of lightning. Also, 3CX has integrations that access major advanced features like video, audio, and other business-level features.
Moreover, the plugin supports storing live chat records, which you can use for business analysis later. Likewise, you can chat with multiple customers simultaneously using it.
Key Features of 3CX Live Chat:
- Allows Surveys & Polls to the Chat Box
- Proper Tally of Feedback Submission
- Customer Satisfaction Ratings
- Animations to the Chat Box
- Compatible with Various Plugins, Google Analytics, etc.
JivoChat Live Chat is the all-in-one-free business live chat plugin for WordPress. It comes with optimized features that let you have unlimited chat with your customers.
Moreover, the plugin supports chatting via live chat, phone, email, and social media. Along with this, it allows free widget customization & configuration. You can use this to reflect your communication style & strategy and deliver efficient customer support.
Similarly, it can connect all the communication channels and manage them using a single app. Also, it features omnichannel live chat explicitly tailored for eCommerce.
Key Features of JivoChat Live Chat:
- Powerful Desktop & Mobile Apps
- Smart Triggers with Visitor Monitoring
- Efficient Smart Team Chat Feature
- Geo-IP Based Behaviors
- CRM Integrations, API & Webhooks
Similarly, the plugin has a lightweight and customizable WordPress chat widget. You can start with a simple configuration, and it lets you customize the chatbot’s background color, position, etc. Likewise, it offers 35+ ready-made chatbot templates, to begin with.
Moreover, it allows you to automate your live chats using its chatbox. This part helps send automatic responses to FAQs, collect email addresses, offer discounts, and more.
Key Features of Tidio Live Chat:
- Drag-and-drop Visual Chatbot Editor
- Live Typing Preview
- Incoming Visitor Notifications
- WordPress Live Chat Mobile App
- Integrated Email Marketing Tool
6. HubSpot CRM
HubSpot is an easy-to-use CRM, email marketing, live chat, form & analytic plugin. Thus, it’s a powerful package solution to connect, manage and track your customers.
What’s great about it is you can manage your entire contact database and group contacts. Even in its free plan, HubSpot allows you to use up to 1 million contacts together with the built-in list builder.
Besides all the remarkable qualities, it helps to measure your business growth as well. Its built-in analytics dashboard reviews site performance and presents data-driven reports.
Key Features of HubSpot CRM:
- Flexible Customization of Form, Pop-ups
- 20+ Pre-designed Email Templates
- Email Newsletter & Marketing Automation
- Seamless 400 Native Integration
- Supports Ticket System, A/B testing, etc.
Smartsupp is an ultimate WordPress live chat plugin free to install and use. It helps you to address your visitors’ chats, emails, and messages via Facebook Messenger.
Because of its fantastic features and support, almost 30K websites use this plugin. And some of the features include instant replies via chatbots and proactive chats. Thus, you can save plenty of time without any compromise towards customer communication.
Furthermore, Smartsupp helps to track your visitors’ activity via screen recordings. With all this, you get advanced information on your audience to increase conversion rates.
Key Features of Smartsupp:
- Detailed In-built Analytics
- Customer Satisfaction Rating
- Automated Messages via Chatbots
- Personalized Shopping Experience
- Online Support in 7 Languages
8. Zoho SalesIQ
This plugin mainly prioritizes various metrics to trace your web traffic. Later, it also helps to figure out the prominent gateways to your site. Afterward, you can use the tracked platform to start conversations and provide brand deals & offers.
Additionally, it supports smart AI bots in your salesIQ based on your business needs. Also, you can go with audio calls if the customers need fast & more detailed guidance.
Key Features of Zoho SalesIQ:
- Responsive Chat Box
- Next-gen Chat Experience
- Doubled Chat Data Security
- Email Draft Templates Feature
- Frequently Updated with Latest Upgrades
Userlike is the best free WordPress live chat plugin that lets you connect to your customers directly via messaging apps like WhatsApp, Facebook, SMS, Telegram, etc.
This plugin enables you to easily share or receive variable media like images, videos, or even voice messages. And if that isn’t enough, you can also share the screen to make your users clear about their queries.
Most importantly, it has an Intelligent routing feature that connects customers directly to the operators they’ve talked to before for their ease and comfort. Furthermore, Userlike integrates with business tools like Pipedrive and Slack.
Key Features of Userlike:
- Live Translation to Connect with International Customers
- Canned Responses to Common Questions
- Analytics for Live Chat Performance
- Full Messenger Customization
- GDPR Compliant with Dedicated Data Privacy
Live Chat by Formilla is an efficient way to communicate with your customers. Further, it offers the option to initiate live chats and have an in-depth analysis of your active users.
To start, you can install and use this real-time chat plugin instantly. Afterward, you can shift to any device for live chattings like iPhone, iPad, or Android. Also, it’s cross-browser compatible so that you can navigate through any site without any issue.
Additionally, it’s a mobile responsive chat widget available in both online & offline form. It also supports several international languages, automated emails, and AI chatbots.
Key Features of Live Chat by Formilla:
- Real-time Visitor Monitoring
- Advanced Customization
- Integrate with Hundreds of Apps
- Multiple Live Chat Agents
- Track Advanced Customer Behavior
LiveSupporti Live Chat Support is one of the best online chats for WordPress. This plugin helps to add free user support to WordPress sites and start live chats with them.
It features a Forever Free Plan that supports three agents. Here, you also get unlimited websites, unlimited chats & chat sessions, SSL encryption, and chat history. Hence, it’s a secure solution for a proactive chat so as to turn your visitors into loyal customers.
Along with this, there are extra benefits of canned responses, social login, pre-chat form, and other shortcuts. So, it’s worth using if you want to improve business sales.
Key Features of LiveSupporti:
- Visitor Monitoring in Real-time
- Customizable & Animated Chat Box
- New Visitors Notifications
- Agent Visible/invisible Statuses
- Flexible User Profile Settings
Having live chats & chatbots helps for user engagement, builds loyal customers, and boosts your sales business. But it might be confusing for beginners on where to make or how to manage such chat sections.
That’s why we highly recommend you to use the mentioned free WordPress live chat plugins. Amongst the list above, all of the plugins are have their qualities and benefits. So, you can make your choice out of them.
If you haven’t, we’d suggest using Crisp Live Chat. The plugin is crisp and light just like its name and lets you connect to your customers in real-time to enhance your business.
Also, you can also use Tawk.To Live Chat. It’s a live chat widget that connects and analyses visitors’ activity in real-time. You can have convenient conversations and gain valuable insights in return.
Finally, we come to an end, so we hope this article was helpful. If it was, do let us know in the comment section below. Also, don’t forget to share it with friends and family. You can use the social media handles, which are right in front of you!