Frequently Asked Questions

What does site license mean?

License is valid for one year from the date for purchase. A valid and active license key is required in order to get automatic updates from dashboard and support for purchased ThemeGrill products. After one year, while renewing the license key it can be renewed at a 50% discount as compared to initial year price (this is not valid for ‘All Themes Plan’ package). You can use our products on as many sites as you like as it is GPL licensed. However, you will need valid and active license key to get support and automatic updates. One site license will give you support and automatic updates for one site only. 

What about support and updates?

Support and Updates are included for free for one year. If you have a valid and active license key, updates will be delivered automatically from the WordPress dashboard. If the purchased product does not support automatic upgrades, then updates can be downloaded from your ThemeGrill account page

How can I get support for the purchased product?

You can get support via different ways.1. Login to your ThemeGrill account page. Visit our support forum. If you have purchased any of our premium products then you will see the premium product forums. Click on the product thread and you can post your query.2. You can mail us at support@themegrill.com or contact us via contact page.Our dedicated support team will get back to you from few minutes to 24 hours time (workdays). We sometimes provide support in weekends as well but we cannot guarantee it. 

What does support cover?

Support covers getting setup, trouble using any features, bug fixes and simple CSS customizations. Unfortunately, we cannot provide support for modifications or 3rd party plugins. But we can show you some guidance and provide simple CSS customization. Also, Forums for pro themes will only be visible to premium users (users who purchase our pro themes) once you are logged in. We always give top support priority to premium theme users than free theme users in forum. 

What is your refund policy?

If you have problems getting our themes or plugins to work, we will be happy to provide a full refund within 14 days of the original purchase. After 14 days, no refunds will be given. Before a refund will be granted, you must allow us to try and help solve any problem you have by mailing us at support@themegrill.com. NOTE: refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why. If you have any sales related question, you can ask at sales@themegrill.com. If you have query that was not covered above, you can ask your query via our contact page and we will get back to you.